Shipping & Returns
- All orders are shipped VIA the USPS. Often we ship items next day but please allow 3-5 business days for shipping notification. **PLEASE NOTE: Exception to this is reclaimed wood items. All reclaimed wood pieces are made to order unless specifically marked ready to ship. For reclaimed wood items please allow up to 2-3 weeks for notification. If an item is needed sooner for a gift for example, please contact me and I am more than happy to work with you!
- Domestic shipping costs are set based on weight as calculated by the USPS. As a small operation we do our best to keep shipping costs as low as possible and keep everything is house so there are no "handling" charges here!
- Customer can choose to have items shipped USPS Priority or Parcel Ground. Both options include tracking numbers.
- Most domestic orders should arrive within 3-7 business days of being shipped (depending on chosen shipping method). Once your item ships you will receive a tracking number via e-mail.
- Insurance / Signature Required / Expedited Shipping are available, but NOT automatic, and prices may vary accordingly. If you are interested in having something expedited please email firstname.lastname@example.org
- Please make sure your preferences and delivery address are correct before ordering. Fernweh Home is not responsible for any orders delivered to the incorrect address. All orders returned to sender due to an incorrect address will be re-shipped at the buyer's expense.
- We try our best to ensure that the product images used on our site accurately depict the colors and nuances in each product. However, computer monitors and lighting vary, and we cannot guarantee that the images on your screen are a perfect portrayal of the real thing.
- Please remember that each Fernweh Home item is handcrafted. We feel the details and unique characteristics add charm and character and will not be considered "defective". (The obvious exceptions would include if something arrived to you damaged in transit and had large stains, hole, tear etc.)
- If an item arrives to you damaged please contact us immediately and send photos of all damage.
- We are happy to accept returns on unwashed, undamaged merchandise within 7 days of delivery date.
- *Non returnable items include any sale items, reclaimed wood items or special orders/commissions
- Return cost is responsibility of customer.
- To be eligible for return item must be received in the original condition.
- Upon receipt and approval of return a refund will be processed to original method of payment.
- We do ask that you please communicate with us first before sending something back...Thank you!
Fernweh does sell internationally! Please contact Grace@fernwehsupply.co for a shipping quote.
We want you to be fully satisfied with all purchases from Fernweh Home so please contact us with any questions or concerns and we are more than happy to work to find a solution!
By purchasing from Fernweh Home you agree to the shop's policies.