Shipping & Returns
- All orders are shipped VIA the USPS. Often we ship items next day but please allow 3-5 business days for shipping notification.
- **PLEASE NOTE** Exception to this is reclaimed wood items. All reclaimed wood pieces are made to order unless specifically marked ready to ship. For reclaimed wood items please allow 1-3 weeks for a shipping notification. If an item is needed sooner for a gift for example, please contact me and I am more than happy to work with you!
- Domestic shipping costs are set based on weight as calculated by the USPS. As a small operation we do our best to keep shipping costs as low as possible and keep everything is house so there are no "handling" charges here!
- Most domestic orders should arrive within 3-7 business days of being shipped (depending on chosen shipping method). Once your item ships you will receive a confirmation email with tracking number.
- Insurance/Signature Required/Expedited Shipping services are available, but NOT automatic, and prices may vary accordingly. If you are interested in having something expedited please contact us.
- Please make sure your preferences and delivery address are correct before ordering. Fernweh Home is not responsible for any orders delivered to the incorrect address. All orders returned to sender due to an incorrect address will be re-shipped at the buyer's expense.
Fernweh does sell internationally! Please contact us for a shipping quote.
Returns & Exchanges
- We are happy to accept returns or exchanges if contacted within 7 business days of delivery.
- *Non returnable items include any sale items or rugs
- Return cost is responsibility of customer.
- Item must be received in the original condition (unwashed, undamaged)
- Upon receipt and approval of return a refund will be processed to original method of payment.
- If an item arrives to you damaged or defective please contact us immediately. Defects would include broken pieces, holes or tears in textiles, stains etc.
We want you to be fully satisfied with all purchases from Fernweh Home so please contact us with any questions or concerns and we are more than happy to work to find a solution!
By purchasing from Fernweh Home you agree to the shop's policies.